Refund and Cancellation Policy



While we aim to deliver our high-quality wines in good condition we do understand that sometimes refund requests may be made in the case of spoiled or damaged products.  We do not issue cancellations for change of mind or incorrect product selection. 

Please send all refund requests to within 24 hours of delivery.  

In the case of damaged products we will request an image. In the case of spoiled products items must be returned in the same condition in which they were sent including the sealed packaging the products were delivered in.  

We are unable to accept refunds if they have been held for more than 3 days from delivery and if products have been unreasonably consumed.

Please understand that we cannot refund shipping charges.

This policy sets out circumstances in which we may provide refunds, however, all refunds are issued at our absolute discretion.